Director, Marketing Analytics

Responsibilities

Team Management: Lead a global team of approximately 5-7 Analytics Managers, conducting analyses on Marketing campaigns, channels and segments. The team will be global so the manager should have experience managing international teams.

Innovation: Utilize all the latest best practice methodology to ensure continuous improvement establishing scalable process, workflows, and automation to provide customers and the marketing team with high quality experiences driven by data.

Mentorship: Hire, develop, and mentor support team members, fostering a culture of excellence and exceptional customer experiences.

Collaboration: Network and build relationships with other marketing & sales leaders to drive changes to plans based on data insights & deliver marketing growth.

Performance Reporting & Insights: Build reporting across Marketing for insights related to key initiatives, segments and channels in partnership with Marketing LT, Regional Leads, and project leads. Surface key insights and drive action to increase investment in high performance areas, optimize areas with growth potential and decrease investment in areas that are underperforming.

SDR Performance: Partner with Sales Ops, Marketing Ops and the SDR organization to improve the sales and marketing efficiency through a detailed understanding of the SDR funnel with weekly insights on actions and changes needed. Create alignment between Sales and Marketing on SDR capacity, incentive alignment, and lead volume requirements.

Segmentation: Build intelligent customer segmentation across our multichannel marketing efforts, understanding our customer, our GTM, and our data to create models that provide the right experience for the right customer at the right time, improving lead conversion.

Required Skills and Experience

Leadership: Demonstrated capability to lead change and constantly improve processes while bringing your team along for the journey. Proven track record of developing people and managing high-performing teams.

Strategic Thinking: Ability to lead and innovate in a fast-paced environment. A visionary who can draw from best practices from larger organizations while thriving in agile environments.

Analytics & Data Science: Exceptional ability to analyze Sales & Marketing data, including integrating and connecting data sources, conducting analyses to determine root causes of performance, building scalable dashboards for consistent reporting, creating customer segments, & building predictive insight models. Experience with Tableau preferred.

Communication: Clear and effective communication of complex information and the ability to build effective relationships with all levels of employees in a team-oriented environment.

Problem-Solving: A forward-thinking mindset, attracted to tackling ambiguous and unsolved problems with a "make it happen" attitude.

Work Ethic: A results-oriented approach, with a tireless work ethic and the emotional intelligence to know when to push harder and how to "influence" key stakeholders we depend on to achieve a Customer-first mindset across the company.

Culture Building: Innate ability to create a sense of trust, and a positive culture across all aspects of the business, energizing people and teams, and establishing cross-functional cooperation.

Our ideal candidate embodies the keyleadership qualities of our ICONIC leadership framework (Innovate, Collaborate, Operate, Navigate, Inspire, and Champion) and possesses a "whatever it takes" attitude to drive successful business outcomes. They should be positive, driven, and energetic, ready to roll up their sleeves to get the job done.

Where We Work:

Fully Flexible:

In this role, youll work primarily remotely with the support of a dynamic and caring team. Well provide you with the digital tools and experiences to be together-even when were apart. Being digital first doesnt mean were digital only. Youll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person.

#Remote

#LI-JM7

The US annualized base salary range for this position is $148,000.00-$222,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.