Do you seek to make an impact on a API ecosystem powering 1000+ APIs used by 100,000+ customers? Are you passionate about crafting a scalable and reliable API platform loved by developers and engineering teams?

We are seeking an Engineering Manager to lead Zendesk's API platform initiatives and inspire change through our organization. Your team will directly impact revenue, costs and create monetization opportunities by introducing consumption-based API platform capabilities. We are building a large GraphQL federated graph unlocking new level of productivity and innovation at Zendesk. We strive for simplicity and clean solutions, and are driven by the goal of equipping engineering teams with the best internal API platform. Your team will be responsible for the API-Gateway layer, guaranteeing its evolution into a robust platform for both customers and engineers.

We are searching for a technical engineering manager capable of diving deeply into technical issues, acting as a mentor, leading by example, and crafting effective roadmaps.

Key Responsibilities

Leading the team(s) responsible for the API platform at Zendesk.
Influencing product and technical roadmaps.
Actively participating in and influencing reliability and monetization opportunities for the Zendesk API ecosystem.
Attracting and recruiting top talent.
Inspiring changes and managing processes and technologies.
Conducting regular, open, action-oriented 1:1s with your reports.
Assisting team members in setting specific, achievable goals that push their careers forward.
Providing regular, compassionate, and direct feedback to your team members.
Own team processes and rituals.
Crafting an inclusive and open team culture.

Required Experience

3+ years of engineering leadership experience.
Previous experience writing large-scale backend code, Ruby, Java, Go.
Excellent interpersonal skills and ability to explain sophisticated technical concepts.
Proven understanding of software reliability, scalability and performance concepts.
Strong knowledge of API concepts.

What we offer

Ownership of the product features implementation you work on
What you will be doing will have a huge impact
Team of passionate people who love what they do!
Exciting features, ability to implement your own ideas and improvements
Opportunity to learn and grow!
Possibility to specialise in areas like security, performance and reliability

...and everything you need to be effective and maintain work-life balance

Flexible working hours
Professional development funds
Comfortable office and a remote setup
Premium Medical Insurance as well as Private Life Assurance

#LI-BP1

The Poland annualized base salary range for this position is zł276,000.00-zł414,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.