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An overview of this role
As an Engineering Manager, Reliability on our General Reliability Team, your primary focus lies on hiring and building a world-class team and putting them in the optimal position to succeed. You do this by maintaining an environment where team members can thrive and the team produces results.
While you work in an async and agile way, your work will improve the reliability, quality, security, and performance of the GitLab product. In this role, you will participate in the Incident Manager on-call rotation to help ensure that the availability goals for GitLab.com are met.
The General Reliability team manages the overall reliability of our SaaS service and is working on projects that enable us to scale horizontally, like the Cells (WIP), scale vertically, consistently achieve compliance with our compliance frameworks, improve product performance, manage capacity, improve availability and reduce the impact of being on-call on our engineers.
What you’ll do
- Manage the General Reliability Team within Reliability Engineering and the availability, security & scalability of GitLab.com
- Maintain an environment where Team Members can thrive and the team produces results
- Hire and grow an incredible team that lives our values
- Manage Agile projects
- Improve the quality, security and performance of the product
What you’ll bring
- Experience leading multi tenant SaaS systems, Infrastructure, SRE, or similar teams
- Ability to deep dive into technical issues and translate this to understandable language for the business
- Experience hiring, coaching, growing, and retaining Engineering talent
- Deep technical understanding of running SaaS applications and infrastructure at scale
- Experience leading a team on a large-scale consumer platform
- Strong cross-functional collaboration skills
About the team
The General Reliability team at GitLab mission is to Build, Run and Own the entire lifecycle of the web, API, registry sidekiq and pages services for GitLab.com.
The team is focused on owning the reliability, scalability, performance & security of the core services for GitLab.com and its supporting services. The team should be seeking to build their services on top of Foundations services and cloud vendor managed products, where appropriate, to reduce complexity, improve efficiency and deliver new capabilities quicker.
The team uses Engineering Principles to guide the decisions it makes for its services. The team does not explicitly have any self hosted product responsibilities but we should contribute the lessons we learn running the our application for GitLab at scale in production back to the Product, Development & Support teams to improve overall customer experience with GitLab, as well as collaborating with the Support teams when self managed customers encounter complex issues.
How GitLab will support you
- Benefits to support your health, finances, and well-being
- All remote, asynchronous work environment
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and development budget
- Parental leave
- Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.