KEY RESPONSIBILITIES:

Provides repair services to customers in a courteous and professional manner. May also provide basic installation services to customers on an as needed basis.
Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.
Complete all on-site installation, repair maintenance and test tasks under the supervision of a Lead Technician or Project Coordinator.
Follow proper troubleshooting steps to diagnose errors in technical problems and determine proper solutions.
Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.
Maintains and manages proper levels of inventory in the van.
Produces timely and detailed service reports.
Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training.
Complies with all OSHA regulations as outlined in the OSHA manual and training. Maintains and utilizes personal protective equipment when needed.
Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of the progress of assignments.
Completes all work orders in a timely manner. The work order should be reviewed with the customer or a responsible staff member prior to departure. This review should include the time in the office, work performed, parts replaced, and parts to be ordered. All work orders should be closed daily and submitted for billing.
Submits all job-related paperwork within the required timeframes. This includes but is not limited to FDA Forms, expense reports, and any other required paperwork.
Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.
Participates in special projects and performs other duties as required.

WORK EXPERIENCE:

Typically, 2 or more years of field service experience with demonstrated proficiency, basic mechanical background, and customer service background.

PREFERRED EDUCATION:

Typically, High School education, vocational training, and/or on-the-job training. An associate degree or Technical School Certification is preferred.

GENERAL SKILLS & COMPETENCIES:

Basic troubleshooting skills
Independent self-starter
Basic computer skills
Interpersonal / communication skills
Professionalism
Accuracy and detail-orientation

SPECIFIC KNOWLEDGE & SKILLS:

Working knowledge of hydraulics, mechanical and electrical systems

TRAVEL / PHYSICAL DEMANDS:

The Equipment Service Technician (EST) position will require the delivery, installation and repair of Equipment involving Henry Schein customers. Technicians will be expected to maneuver large equipment as needed. The physical nature of the position, at times, may require substantial and/or repetitive bending, stopping, lifting and climbing of ladders.

Company & Culture:

Henry Schein Dental is a leading global provider of comprehensive solutions to dental professionals in their practices and laboratories, offering a broad array of innovative, high-quality dental products and services. Our commitment to a culture of caring and corporate social responsibility underpins everything we do. Our guiding principle, the concept of "doing well by doing good," is deeply ingrained in our Team Schein Values that encompass our beliefs and behaviors toward our customers, supplier partners, investors, Team Schein members, and society at large. We value mutual respect, a collaborative and inclusive work environment, and a commitment to professional development. Our corporate culture is characterized by a strong spirit of innovation, where new ideas are welcomed, and continuous learning is encouraged. Team Schein believes in giving back to the communities in which we operate, and our employees frequently participate in philanthropic activities. We are proud to empower our team members to drive their careers and thrive in an atmosphere of growth and opportunity.

Our Benefits:

Go ahead...Ignite your Potential! Team Schein fosters an attitude of appreciation for lifelong learning and career progression.

We offer a robust and broad array of affordable benefits that allow you to select a total package that historically has drawn and retained the greatest talent. Your needs are foremost when it comes to PTO, paid holidays, medical and dental insurance, tuition reimbursement, 401(k) match, and other benefits.

Benefits You'll Love:

Full Medical, Dental, and Vision coverage
401K Plan with Company Match
Generous Paid Time Off
Income Protection
Work-Life Assistance Program
Flexible Spending Accounts
Educational Benefits
Worldwide Scholarship Program
Volunteer Opportunities

Interview to Hire Process:

1. Teams or phone calls with a recruiter

2. Meet with the Service Manager, which also may require additional interviews.

3. Clear Background Check

4. Confirm a start date.

5. Welcome to Team Schein.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, a disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers