Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

Impact - The work you do here matters to millions.
Growth - Philadelphia is growing, why not grow with it?
Diversity & Inclusion - Find a career in a place where everyone belongs.
Benefits - We care about your well-being.

Agency Description

The Office of Community Empowerment and Opportunity (CEO) provides leadership on issues of economic justice by advancing racial equity and inclusive growth to ensure that all Philadelphians share in the city’s prosperous future and by alleviating the immediate impact of poverty on individuals, families and communities. CEO is Philadelphia’s Community Action Agency (CAA); CAAs are private or public agencies created by the 1964 Economic Opportunity Act and federally designated to receive Community Services Block Grant (CSBG) funding.

Guiding Principles (We believe…)

The people of Philadelphia deserve the opportunity to live happy, healthy, full lives.
City Government should both recognize its culpability in creating and sustaining inequity and aspire to its responsibility to provide opportunities, represent the best interests, and promote the well-being of all residents.
People can offer meaningful insights into both personal experiences and how systems around them function.
Poverty is a deliberately created systemic issue and city government can lead in calling for justice and dismantling the barriers that often prevent opportunities.

Values (How we work)

Dignity: We actively respect our individual colleagues and people in the community.
Inclusivity: Our work is more beneficial, valuable, and valid when our full range of experiences, knowledge, and skills can contribute.
Persistence: We recognize the challenges inherent in this work, and when we get discouraged, we find ways to be resilient, lift each other up, and push forward.
Accountability: We are transparent and honest about our plans, our actions, and our results.
Honesty: We create a space to have healthy, honest dialogues about systems, people, and misconceptions and then communicate truthfully.

Job Description

The information Technology Manager will play a key role in providing support for all areas of departmental IT and Telephony. The IT Manager will support and maintain departmental telephonic and computer systems, desktops, and peripherals including installing, diagnosing, repairing, maintaining, and upgrading hardware, software and electronic equipment to ensure optimal availability of these resources. This position will report to the Director of Operations.

Essential Functions

Operational Management

Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed. Provide technical support either by phone, remote access or site visits as needed.
Install, configure, test, maintain, monitor, and troubleshoot end-user hardware, peripheral devices, printing/scanning devices, presentation equipment, software, telephonic devices and other products in order to deliver required desktop service levels. Assist with servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more. Ensure that desktop connections, i.e., network jacks are in proper working order.
Maintain inventories and distribution lists of all hardware, software, peripherals, telephonic and electronic equipment.
Keep systems up-to-date through operating systems and security upgrades.
Monitor WIFI, Hotspot, web performance, network availability, and security. Evaluate and troubleshoot connectivity issues, equipment, and software.
Respond to IT issues; hardware maintenance, software, networking, etc. When necessary liaise with OIT Helpdesk support for network issues and PC equipment vendors.
Collaborate with departmental units to ensure efficient operation of desktop and mobile computing environment. Where required, administer and resolve issues with associated end-user workstation and network software products.
Collaborate with the broader Operations Division on special projects as assigned.
Perform related duties consistent with the scope and intent of the position.

Strategy & Planning

Assist in developing departmental strategies and capacity planning for meeting present and future IT, Telephonic and electronic needs.
Construct, install, and test customized configurations based on various platforms and operating systems. Assist with the design, implementation, and ongoing support of new software and features.
Support development, procurement, and implementation of new computer projects and new hardware installations.

Acquisition & Deployment

Conduct research on, and make recommendations for, hardware and software products in support of procurement and development efforts.
Conduct survey of areas for deployment of agency staff and subcontractors.
Perform other related duties as assigned.
Other duties as assigned

Competencies, Knowledge, Skills and Abilities

Up-to-date knowledge of new systems, information, software, and upgrades.
Excellent knowledge of PC internal components.
Hands-on hardware troubleshooting experience.
Extensive equipment support experience.
Working technical knowledge of current protocols, operating systems, and standards.
Ability to operate tools, components, and peripheral accessories.
Able to read and understand technical manuals, procedural documentation and OEM guides.
Experience working with desktop, network and server management support.
Sitting, standing, or walking for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.

Work-Life

Working hours are generally 37.5 hours per week. Our team works a variety of schedules (hybrid, community based, office based). Based on the requirements of this position a schedule will be provided during the hiring process.

Qualifications

Trade school degree or equivalent; associate degree in computer science, information systems or related field preferred.
CompTIA A+, CompTIA Net+ certification or other related IT professional certification; meet all state required licensure/certification, and/or 3 years work experience in related field.
A valid PA Driver’s license is required.

Supervisory Responsibilities

None

Other Specialties, Certifications, Physical Requirements, and Work Conditions

Regular, predictable attendance is required
Successful candidate must be a city of Philadelphia resident within six months of hire
Exertion of physical strength to lift, carry, push, pull, or otherwise move objects up to 25 pounds

Additional Information

TO APPLY: Interested candidates must submit a resume and references.

Salary Range: $60,000 - $67,000

Discover the Perks of Being a City of Philadelphia Employee:

Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
Parental Benefits: The City offers its employees 6 weeks of paid parental leave.
We offer Comprehensive health coverage for employees and their eligible dependents.
Our wellness program offers eligibility into the discounted medical plan
Employees receive paid vacation, sick leave, and holidays
Generous retirement savings options are available
Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.

For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx