Instructional Designer - Costa Rica

Why WWT?

Fueled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation. From our world class culture, to our generous benefits, to developing cutting edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work. We encourage our employees to embrace collaboration, get creative and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers.

At a glance, WWT was founded in 1990 in St. Louis, Missouri. We employ over 9,000 individuals and closed nearly $17 Billion in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For®" list for the 12th consecutive year!

• Partner with the Learning and Training teams to support the day-to-day utilization, data management, and operation of the Learning Management System.
• Create, execute, and manage training assignments to ensure they are effective and appropriate to the target audiences based on needs and requirements.
• Ensure training content, curriculum, checklists, and/or knowledge checks are created and configured appropriately within the system. Responsible for executing complex setups.
• Partner with LMS Administrator for data and setup maintenance activities, ensuring resources, groups, and content are up to date. Create an annual review process for all LMS components.
• Create and maintain Standard Operating Procedures to support correct utilization of the LMS.
• Advise teams on areas for improvement within LMS setup and utilization.
• Ensure data integrity within the LMS.
• Build, maintain, run, and schedule reports. Analyze training reports and metrics for trends and provide suggested mitigation or opportunities.
• Act as an escalation point person for Learning Management System troubleshooting and issues, for learning and training teams. Partner with LMS Administrator to resolve issues.
• Supports LMS Administrator with updates, changes, and communications as needed.
• Manage a high number of projects to ensure work meets the needs of the business and actively work to keep projects moving forward at all times.

• Consult with subject matter experts in various areas of the company to identify business and behavioral objectives through appropriate needs analysis and discovery.
• Create learning and performance support materials using agile methodology including needs discovery, iteration, delivery, and measurement of training.
• Incorporate ROI concepts into the analysis, design, and development of learning and performance support needs, including course assessments and evaluations.
• Create learning and performance support resources using tools such as PowerPoint, Articulate Storyline, and other multimedia creation applications.
• Design performance support and learning materials, such as facilitator guides, job aids, and information resources based on end-learner needs.

• Bachelor's degree in Educational Technology, Instructional Technology, or a combination of ample/comparable work experience
• 4+ years of Learning Management System experience, Cornerstone preferred
• 4+ years of experience developing and implementing learning solutions
• 2+ years of experience using Articulate Storyline 360
• Excellent verbal and written communication skills
• Highly organized with strong project management skills
• Strong analytical skills to develop options for complex problems
• Proven ability to measure training programs through evaluations and appropriate data
• Knowledge of user experience principles as they apply to learning
• Highly collaborative in a remote work environment
• Ability to foster and maintain strong professional relationships
• Embraces change, has passion, strong work ethic, a can-do attitude, fosters teamwork, and displays honesty and integrity in all situations