Instructional Support Specialist

March of Dimes leads the fight for the health of all moms and babies. We're advocating for policies to protect them. We're working to radically improve the health care they receive. We're pioneering research to find solutions. We're empowering families with programs, knowledge and tools to have healthier pregnancies. By uniting communities, we're building a brighter future for us all.

We are dedicated to hiring a diverse workforce that fosters opportunities for personal and professional development. We provide a collaborative and supportive environment built upon our fundamental core principles where each employee is valued. Join us in the fight for healthy moms and strong babies.

Scope:

To support the March of Dimes' Learning Management System (LMS) and the Professional Education Department with development of trainings, including instructional design and creation of SCORM files. Position is also responsible for administering technology and platforms for the delivery of live trainings. In addition, the Instructional Support Specialist will support business operations related to the delivery of education as needed in the organization.

• Responsibilities encompass configuring courses, generating reports, developing certifications, designing learning paths and curricula, and collaborating with internal clients to enhance the learning experience. The Learning Management System (LMS) supports more than 30,000 of healthcare professionals, health care consumers, and March of Dimes staff.
• LMS administration duties will include but not be limited to:
  • eLearning setup and tracking with the Professional education team
  • Customer support and service with online education purchases, coupon codes, trouble-shooting & tracking, such as resetting passwords for users and adjusting dynamic rules, and other end user support
  • Updating the LMS store with new offerings & content updates
  • Designing and distributing reports for customers (both third party funders and direct purchasers) & weekly/monthly enrollment reports to active eLearning groups

• Live training support via Zoom classroom management with technologies such as Jamboard, MS teams, LearnUpon, etc.
• Managing Live training Registrations and admittance as well as credentialing reports

• Responsibilities encompass working with the Professional Education Team and SMEs to design new course content in Articulate.
• Knowledge of Instructional design, SCORM file creation and management required. Knowledge of ADA compliance and compliance with security requirements, specifically with college/university customers is also necessary.

• Work with the Professional Education Team to maintain credentialing compliance.
• Generate reports for finance to accurately recognize revenue
• Evaluate the capacity for the delivery new educational offerings and partnerships with corporate engagement, product innovation, and the market staff.

• 5+ years experience
• Four year college degree or equivalent experience
• The ideal candidate will have robust technical and communication skills, collaborate effectively with colleagues and customers, and have relevant background experience with and qualifications. Experience with LearnUpon LMS and Articulate preferred
• ADA, WAGS training
• Creativity, adaptability, leadership, ability to handle multiple projects, excellent customer service skills