About You

The Program Manager 1, Company Operations Engineering role is responsible for executing high leverage programs that optimize company operational processes. In this role you will own the execution of a variety of existing programs across the organization.

The candidate must show a high degree of ownership as they will be solely responsible for executing a variety of programs across the company that are critical to overall success of the business

The candidate must show a high degree of integrity and utilize excellent judgment in their work. At times they may have access to confidential employee information and important corporate documents, additionally they may, at times, be representing the company internally and/or externally.

The candidate must have a high degree of flexibility and be able to quickly context switch between completely different types of work as the existing programs vary from GTM to Marketing, to EPD programs.

In this job, you will bring these skills

Oral, interpersonal and written communication skills

Ability to clearly and professionally communicate with others, particularly being able to explain the purpose behind the programs the candidate will be running to other employees who may be required to participate or produce required deliverables
Strong written communication skills are required as the candidate will be in consistent communication with the company’s leadership team and they must be able to clearly and accurately communicate the deliverables they need via email. The candidate must use good judgment and carefully consider the tradeoff between providing more context and communicating the message in a concise way.
Ability to clearly and professionally communicate via presentation (specifically Google Slides). Many of the COE programs require creating professional presentations that will be shared with large audiences (including the entire company on a weekly basis)

Program Management Skills

The candidate must be able to independently execute multiple programs across the company.
The candidate must be able to collaborate with company leadership and managers to collect the necessary deliverables for these programs and ensure that these are delivered so their programs are executed in a timely manner.
The candidate must be able to track and document the progress and key performance indicators of these programs and effectively communicate that in our documentation

Documentation Interpretation skills

The COE team operates with a high degree of velocity and the candidate will have to be able to read, understand and take action based on existing documentation. This sometimes includes navigating uncertainty and being able to give constructive feedback on our documentation.
The candidate must be able to, and committed to, creating clear documentation. Every existing program in the COE requires detailed documentation that documents the program's purpose, stakeholders, process and key deliverables.

Basic Technical Skills

The candidate must be fairly familiar, or willing and able to quickly learn the following technology: Gmail, Superhuman, Google Docs, Google Sheets, Google Slides, Google Drive, Atlassian Confluence, Atlassian Jira, Slack
Must be familiar with, or able to quickly learn, how to use a Mac computer including using the above mentioned applications and basic computer skills (duplicating files, zipping/unzipping documents, playing audio files, opening images, etc)

Role Responsibilities

The Program Manager 1 role is responsible for executing assigned programs by following written program documentation.
The Program Manager 1 is responsible for updating operating documents and key success metric tracking documentation.
The Program Manager 1 is responsible for collecting the necessary inputs from a variety of stakeholders across the organization in order to successfully execute the program following the provided program documentation.
The Program Manager 1 is responsible for reporting any blockers or delays to executing programs according to the required cadence or due date for programs and projects they are assigned.

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