Senior IT Engineer

About Opendoor

Founded in 2014, Opendoor's mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with us and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets. Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one. So where do you fit in? Whether you're passionate about real estate, people, numbers, words, code, or strategy -- we have a place for you. Real estate is broken. Come help us fix it.

• Project Management and Execution:
• Demonstrate excellent project management skills to plan and execute IT projects efficiently, ensuring timelines and deliverables are met consistently.
• Lead and participate in IT projects, including planning, design, implementation, and documentation.
• System Architecture:
• Act as the primary architect of IT systems, focusing on scalability and stability to support the organization's growth and evolving needs.
• Optimize cloud resources for cost-efficiency, scalability, and security.
• Ensure the compliance and security of cloud-based solutions.
• Custom Scripting:
• Leverage scripting languages such as Python, Bash/sh and Powershell to automate tasks and streamline IT processes.
• DevOps Implementations:
• Experience with DeOps practices including pipeline scripting, Git, and automation techniques using Github Actions, IaC such as Terraform and other relevant tools.
• SaaS Administration:
• Oversee the administration of various SaaS applications, including Okta, Slack, Google Workspace, JAMF, Azure/Intune, Jira, Zendesk, Freshservice, and more.
• Work in troubleshooting and keeping up to date our Tech Stack, ensuring best practices and upgrades take place.
• Cross-Functional Collaboration:
• Collaborate effectively with IT and other business units to scope and execute cross-functional projects, aligning IT with the organization's strategic goals.
• Work closely with other pillars in the IT org to ensure a close partnership in quarterly goals.
• Team Leadership:
• Conduct interviews and participate in team-building activities to assemble and nurture a high-performing IT team.
• Serve as an escalation point to the Jr. IT Engineers and IT Operations technicians
• Documentation and Reporting:
• Maintain detailed documentation of IT systems, configurations, and processes.
• Ensure documentation is up-to-date and accessible to relevant team members.

• Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree is a plus.
• Proven experience as an IT Engineer, with at least 3-5 years in a senior or lead role.
• Strong knowledge of SaaS Systems Administration such as Okta, Slack, Google Workspace (formerly G-Suite), Fresh Service and more.
• Knowledge of scripting languages such as Python, Powershell, Linux Shell (Bash/Zsh) is a must
• Proficiency in system administration on Windows, Mac, Linux, and/or Unix platforms.
• Proficiency in Windows Administration including Automated Onboarding using AutoPilot, Powershell scripting, Intune and Azure Active Directory administration.
• Experience with cybersecurity practices, including firewalls, intrusion detection, and encryption.
• Excellent problem-solving skills and the ability to think critically under pressure.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.