Discover. A brighter future.

With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You'll Do

Responsible for defining leadership development behaviors and skills needed to accelerate talent and support strategic business goals of call center field leadership. Leads a team responsible for the creation of leadership development programs that reflect learner and business needs.
Develops and coaches teams to be able to identify, manage, and escalate risk, and effectively manages risk within the teams you oversee.

How You'll Do It

Consult with business leadership and Human Resources to develop strategic business goals and leadership development needs.
Leads a team of Learning and Development professionals performing all aspects of talent management including development coaching and performance management.
Conduct thorough needs analyses to assess the state of the business, identify performance, skills, and knowledge gaps, and recommends leadership development solutions.
Oversees the development and acquisition of relevant learning content and ensure quality. Reviews and evaluates training solutions in the marketplace for curriculum design efforts.
Participates in the design and implementation of branding, marketing, and communication strategies. Builds awareness for leadership development curriculum.
Participates in the design and implementation of branding, marketing, and communication strategies. Builds awareness for leadership development curriculum.
Leads the analysis and reporting of effectiveness and quality measures. Analyzes relevant data and takes appropriate actions to improve overall quality and effectiveness of programs.

Qualifications You'll Need

The Basics

Bachelors Degree in Business
Bachelors Degree in Education
Bachelors Degree in Human Resources
6+ years Relevant work experience, demonstrating strong leadership development and the ability to influence change.
In Lieu of education, 8+ years Relevant work experience, demonstrating strong leadership and the ability to influence change

Bonus Points If You Have

6+ years of experience in relevant field, learning and development or operations, demonstrating strong leadership and the ability to influence change
8+ years of demonstrated success in training environment that focuses on successful curriculum design targeted for customer-facing, and supporting personnel that encompasses adult learning methodology

*Any hires in the Chicagoland area will be subject to hybrid work arrangements.

#INDDFS, #ZRDFS, #Remote, #LI-TB1

Compensation:
The base pay for this position generally ranges between $100,500.00 to $170,100.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

Paid Parental Leave
Paid Time Off
401(k) Plan
Medical, Dental, Vision, & Health Savings Account
STD, Life, LTD and AD&D
Recognition Program
Education Assistance
Commuter Benefits
Family Support Programs
Employee Stock Purchase Plan

Learn more at MyDiscoverBenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)