Zendesk is hiring! We're looking for a motivated self-starter who has a consultative sales approach, provides excellent customer experience, and offers polished presentation skills. Our SMB Account Executives are responsible for crafting, managing and closing net new sales opportunities within given territory. Ideal candidates will bring a proven track record in sales achievement, with Software/SaaS experience a plus.

We are hiring a few roles to cover a few markets :

Greater China - Native or near-native proficiency in Mandarin/ Cantonese and good English language with experience selling into Taiwan/ Hong Kong and China

Responsibilities

Identify and target potential SMB clients through market research, prospecting, and networking efforts.
Conduct consultative sales conversations to understand customer pain points, challenges, and objectives.
Present Zendesk's suite of customer service and engagement solutions to prospects, effectively demonstrating how they can address specific business needs.
Develop and deliver persuasive sales proposals and presentations that showcase the value and benefits of Zendesk's offerings.
Collaborate with cross-functional teams, including sales engineers and solution consultants, to design and deliver comprehensive solutions for SMB clients.
Build and maintain a robust pipeline of opportunities, accurately tracking sales activities and forecasts in CRM systems.
Negotiate contract terms and pricing to close deals while ensuring alignment with company guidelines.
Continuously stay updated on industry trends, product developments, and competitive landscape to effectively position Zendesk's solutions.
Provide exceptional post-sale support to ensure customer satisfaction, retention, and potential upsell opportunities.
Participate in sales training sessions, workshops, and team meetings to enhance skills and share insights.

Required

Bachelors degree
Excellent verbal and written communications skills
Exceptional proficiency in English and Native or near-native proficiency in Mandarin
3+ years of full cycle sales (B2B) experience; software/SaaS experience is an advantage
Outstanding organizational skills, with the ability to multitask a high volume of opportunities at all times
Ability to thrive in a fast-paced environment; move quickly, think strategically and are superb at tactical execution

Hybrid work arrangement

Being digital first doesnt mean were digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role would need to attend our Manila office on a weekly basis for part of the week. The specific in-office schedule is to be determined by the hiring manager.

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Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

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