Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG
Description & Qualifications
Description
We are looking for an open-minded, resourceful problem solver to lead the Tax Center of Excellence (Specialty Launch and Post Live Services division). This is a group of experienced payroll tax experts chartered with ensuring customers are implemented by Global Delivery Services with accurate wage and tax opening balances.
The goal is to provide the consulting team with the right level of oversight, coaching and tax expertise to ensure success in customer implementations. As the senior manager of a team of Advanced Solution Consultants (ASC) you will be responsible for ensuring your team executes against the stated goals of Specialty Launch and Post Live Services. You will report success metrics against the objectives laid out by the senior leader and provide feedback as to the future direction of the processes and team. This leadership role has both individual contributors and a manager reporting to them.
Responsibilities
The Tax Center of Excellence team serves as Subject Matter Experts (SME) to the UKG Pro System Consultants (SC) and Partners during the implementation process.
• Evaluating and improving processes, technology and training used by our SME and SC.
• Meeting established quarterly and annual objectives.
• Handling escalated customer circumstances.
• Analyze and report on state of the team and implementations.
• Perform and coach on effective tax balancing and troubleshooting, as needed.
• Recruiting expert talent for attrition and growth
• Employee retention and culture ownership to create an engaged team
• Identifying career growth paths for team of highly talented experts
• Performance management; setting goals and measuring against them by individual performer
• Individual team capacity modeling
Qualifications
Basic Qualifications
• 10+ years of progressive leadership experience
• Experience with service delivery, preferably in a customer-facing or strategic role
• Proven process improvement experience and skills
• Familiarity with payroll and/or tax filing
Preferred Qualifications:
• Bachelor's degree - Business or Finance
• Develops high performing employees and teams
• Demonstrated ability to adapt plans to changing circumstances and show flexibility in dealing with unforeseen challenges
• Ability to manage successfully through customer, peer or business partner conflict
• Invests in learning the business to lead at a strategic level and participate at a tactical one.
• Demonstrated ability to set ambitious yet achievable goals in line with overall company objectives
Pay Transparency for Colorado, New York, Washington and California
The pay range for this position in Colorado, New York, Washington and California is $109,000 to $156,700, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.
Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers.
San Francisco Bay Area Pay Law
There is a different range applicable to specific work locations, within the San Francisco Bay area, the base pay range for this role in those locations is USD $122,935 to $176,698 per year.
EEO Statement
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster and its supplement.
View the Pay Transparency Nondiscrimination Provision
UKG participates in E-Verify. View the E-Verify posters here .
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.