Job Summary
The Sr. ServiceNow Developer will provide technical leadership and contribute to a team of specialists providing development, support, implementations, and configuration of the ServiceNow Strategic Portfolio Management (SPM) module. The role will also be responsible for enabling new modules and supporting enhancements. The employee will have a strong understanding of ServiceNow SPM, architecture, and the ability to translate business outcomes and requirements to technical teams. The ideal candidate will have high emotional intelligence, be able to work independently and as part of a team, build cross-functional relationships, have a passion for continuous learning and improvement, and work in a dynamic, fast-paced environment with changing priorities and ambiguity.
Essential Functions
- Promote WWT Core Values and best practices
- Partner with external vendors, and internal teams to manage implementations and ongoing support
- Support the development of technical solutions and provide ongoing assistance and consultation to resolve problems to ensure the solutions meet the end users' requirements
- Research technical specifications, articulates technical messages, and display deep technical expertise through well-written, well-organized, and professional documents for technical use and according to technical standards
- Lead discussions with peers and business stakeholders, actively listening and questioning/clarifying information to ensure understanding of customer technology needs and solutions
- Translate problem scope and suggested solution to both product owner and stakeholders
- Work in a Scaled Agile environment to deliver solutions
- Understand and promote the bigger picture of ServiceNow platform usage within WWT by using large-scale thinking when working on projects
- Act as an advisor and peer to ServiceNow Analyst in managing configurations and customizations
- Develop ServiceNow solutions focusing on ServiceNow SPM
Education
Education Level
Education Details
Req
Pref
And/Or
Bachelor's Degree
X
A combination of education, training, and experience may be considered in lieu of a degree.
Work Experience
Experience
Req
Pref
A minimum of 6 years of progressive experience in a related field
X
Licenses and Certifications
Licenses/Certifications
Req
Pref
And/Or
SPM Implementation
X
Knowledge, Skills, and Abilities
- Exposure to ServiceNow Strategic Portfolio Management (SPM) module is a bonus
People Management
Is this position an individual contributor, or does it have direct reports?
☑ Individual Contributor
Level of Autonomy
A statement that describes the level of independence for this position.
Work is accomplished without considerable direction. Exercises judgment in selecting methods, techniques, and evaluation criteria in obtaining results. Exerts significant latitude in determining objectives of assignment. Takes calculated risks with consultation from the expert.
This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of the job's qualifications, skills, duties, responsibilities, or working conditions. The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Company and the employee occupying the position.
World Wide Technology, Inc. offers excellent benefits and competitive compensation.
Diversity, Equity, and Inclusion is more than a commitment at WWT -- it is the foundation of what we do. Through diverse networks and pipelines, we have a clear vision: to create a Great Place to Work for All. We believe inclusion includes U. Be who U are at WWT!
Equal Opportunity Employer Minorities/Women/Veterans/Differently abled
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