Location: Remote, Any time zone

Position Overview:

This position requires strong analytical, written and verbal skills which will give you the tools necessary to successfully complete your tasks and lend support to your colleagues.

Your pro-active nature, attention to detail, quality and proven organizational skills will provide the basis needed to initiate and work multiple priorities in a fast-paced environment. You are committed to accuracy, excellent customer service, professionalism and going the extra mile.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Insurance Payables/Premium Receivables

Process timely premium payments to insurance carriers (via checks, ACH, Wire or online) to avoid notices of cancellation.
Initiate Electronic Payments (ACH or Wire Transfers) to carriers through our preferred banking partner.
Research and resolve payable discrepancies (premium, commission, billing etc.) with branch offices and/or insurance carriers.
Research and respond to high volume of inquiries (email & phone calls) timely and appropriately.
Follow up for carrier invoices or statements through all the necessary channels.
Apply or resolve return premium payments from insurance carriers.
Depositing funds to bank
Posting/allocating cash to client in agency management system
Collaborate with third party administrators, such as ReSource Pro/Patra, on integrated workflows.
Perform client account reconciliations as needed.
Answer Accounts Receivable questions
Process client refunds or pass-through payments for clients
Generate Accounts Receivable aging reports and distribute accordingly.
Work with Account Managers, Brokers, and Clients to collect premiums due.
Act as a backup for other Trust Accounting team members as needed.
File documents into our electronic filing system timely and accurately.
Other duties and projects as assigned.
Resolution of billing discrepancies

Coordinate with Account Executives to resolve billing discrepancies
Provide Account Executives with payment history to carriers as requested
Refer problems/obstacles to Manager at huddle or immediately if urgent

Resolution of bank reconciliation items
- Coordinate with Manager & Finance to resolve any bank rec items

Follow established workflow on NOC and Advanced Items
- Communicate with the AE and track items pending NOC
- Follow established workflow for Advanced Items and refer problems/obstacles to Manager at huddle or sooner if urgent.
Participate in morning huddle
- Provide update on pending items
- Introduce any new issues that need attention
- Share responsibility of dedicated AP team email address
Request new ACH/Wire templates for new carriers and as carrier information changes
Work toward achieving team and individual goals
Additional projects/tasks as provided by dept manager

Personal AND Organizational Development Responsibilities:

Set priorities and manage workflow for self and support team to ensure all goals are met.
Interact with others effectively using strong, clear communication skills, cooperating purposefully and providing information and guidance as needed to achieve the business, profitability and retention goals of EPIC.
Stay informed regarding industry information.
Project a professional image in action and appearance.

KEY COMPETENCIES:

Excellent troubleshooting, decision making and problem-solving skills.
Ability to partner with others to deliver on objectives.
Strong knowledge Microsoft Office programs to including Advanced Excel skills (VLookups are a must, Macros and Pivot Tables are a plus).
Strong attention to detail, multi-tasking, assigning priority and time management abilities.
Ability to work effectively and efficiently both with and without direct supervision.
Strong interpersonal communication skills, both written and verbal.

REQUIRED SKILLS:

Use good judgment and show initiative in approach to daily activities and deadlines
Detail oriented and accuracy a must
Strong verbal and written communication skills
Solid problem-solving skills which include thinking outside the box
Able to work independently but also possess exceptional teamwork skills
Ability to organize, prioritize tasks and work efficiently
Strong computer skills in Excel, Word, Outlook, CRM databases, internet-based programs, system problem solving

EDUCATION and/or EXPERIENCE:

College degree required. Associates or Bachelors. Degree in Accounting or Finance preferred
Minimal three years Accounting experience. Insurance accounting experience strongly preferred
Experience with AMS systems such as Sagitta, ImageRight, AMS 360 a plus

The national average salary for this role is $65,000 to $70,000 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.

WHY JOIN US?

15th Largest Broker in US
Voted " Best Place to Work" in the Insurance Industry
Awesome Benefits: 401K matching, Generous Time Off Policy, Flexible Work Options, Medical, Dental, Vision, Pet Insurance, Cancer Insurance, Wellness Programs, Employee Award Programs (Trips!).

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. An Equal Opportunity/Affirmative Action Employer.

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