Get to Know Us:
It's fun to work in a company where people truly believe in what they're doing!
At Blackline, we're committed to bringing passion and customer focus to the business of enterprise applications.
Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.
Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.
Work, Play and Grow at BlackLine!
Make Your Mark:
The VP, Americas Professional Services is responsible for leading the North America Professional Services organization. You and your team will manage all aspects of client on-boarding/implementation and follow-on services engagements across the full suite of BlackLine products. You will also be responsible for ensuring on-time, high-quality deliverables, as well as high levels of client satisfaction. You will have P&L responsibility for the North America Professional Services group and be responsible for meeting quarterly and annual financial and operational goals/targets. Other duties include developing and implementing strategies for expansion/scale, employee development, and ongoing management of the professional services organization.
This regional leader will oversee a team of managers who lead teams responsible for delivering Blackline implementation services at new and existing customers as well as supporting partner-led implementations. This role is accountable for driving consulting utilization, revenue and completion of successful projects for the North America consulting practice. This role collaborates with other regional leaders (EMEA and APAC) to inform the development of practice policies and procedures to drive global standardization of implementation delivery to our clients. This role communicates with Sales, Professional Services, Client Support, Customer Success, and clients.
You'll Get To:
- Oversee the management of the North America Professional Services team, including recruiting/hiring, development, and performance management.
- Monitor and support leaders to achieve Professional Services KPIs (time to value, utilization targets, customer satisfaction, quality of delivery, etc).
- Optimize the team for operational excellence aligned to the other customer teams to create an integrated, exceptional customer experience.
- Prepare the implementation team to handle larger more complex customer deployments in addition to maximizing efficiency for the low end, less complex deployments.
- Act as the final regional escalation point for project escalations and provides expertise on defining recovery plans for consulting deliverables
- Align with Partner ecosystem to develop a high quality and scalable service offerings that embrace our delivery methodology and enhance our delivery capacity.
- Collaborate with sales to adopt/offer more/different service offerings.
- Meet organizational goals and manage to customer satisfaction, time to go-live, revenue/expense targets, and utilization.
- Work proactively with Sales to develop and position service philosophy, delivery and best practices related to BlackLine Services.
- Perform other duties as assigned.
What You'll Bring:
- Bachelor's degree in a related field or equivalent work experience
- 10 years of management experience (staff and budget responsibility); 10 years of experience in SaaS industry; 10 years of experience in a services delivery function with a global enterprise software solutions company
- Extensive experience of ERP and/or Financial systems deployments
- Knowledge of project management software such as Financial Force PSA
- Knowledge or experience with CRM tools, such as Salesforce
- Demonstrated strategic thinker
- Demonstrated success in scaling and profitably growing a professional services business focused on predictable implementation
- Demonstrated success with driving organizational change and aligning teams to meet corporate and departmental objectives
- Proven track record of managing a regional or national professional services organization
- Ability to scale professional services organizations with aggressive annual growth targets and demonstrated ability to hire, onboard and retain team
- Strong leadership abilities to motivate and manage a team of manager(s) and individual contributors at multiple levels within an organization
- Team player who can collaborate across organization with willingness to be hands-on to assist when needed
- Excellent communication, management, mentoring, and organizational skills
- Excellent client relationship management skills, and ability to play a trusted advisor to C- level customer executives to execute an implementation plan that works towards a rapid, successful go live
- Excellent customer interaction, presentation, written and oral communication skills, with the ability to present to different audiences and bring the message across in a concise, professional manner
- Strong negotiation skills
- Track record of successful solution delivery with demonstrated success managing multiple complex projects, juggling competing priorities, and meeting exacting deadlines
- Experience scoping and estimating project effort, documenting solutions in Statement of Work, and presenting the content to customers as well as a sound understanding of project control KPIs
We're Even More Excited If You Have:
- Software background preferred.
- Large consulting firm experience preferred.
- Technology background/experience preferred.
- CPA preferred.
Thrive at BlackLine Because You Are Joining:
- A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
- A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
- A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.
BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.
BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.
Salary Range:
-
Pay Transparency Statement:
Placement within this range depends upon several factors, including the applicant's prior relevant job experience, skill set, and geographic location. In addition to base pay, BlackLine also offers short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans.